FAQ

Yes, however, you will have to top up the balance of the outstanding amount to the bank.

For muv-x.com's bidding platform, depending on the price of your vehicle the following service charges will apply (deducted automatically when vehicle payment is made to you):

• Above RM50,000 - RM500
• RM49,999 and below - RM250

Effective 1 March 2020, a 6% Sales & Service Tax (SST) will be charged to the processing fees for the transfer and inspection for your new vehicle as stipulated by the Federal Government of Malaysia on 23 December 2019 (SST included in the above fees).

For muv's Auction platform for corporates and dealers, there is a charge of handling fee from the range of RM100, RM300 and RM500 depending on final selling price of your car.

You can drop your car at any muv Hubs. Click here for more info.

It takes only 30 minutes. You will receive a price quote immediately or 1 – 2 working days if the reference price is not available.

As a wholly owned subsidiary of Warisan TC Holdings Berhad, part of Tan Chong Group known for its reputable brand name and years of experience in the local automotive industry, muv is certainly curated with its world-class end-to-end solution to serve as the most reliable platform for you to sell your car.

Please provide an original copy and a photocopy of the following documents: 

1. Car Registration Card / Vehicle Ownership Certificate 
2. Owner’s Identification Card (I/C) 
3. Loan settlement letter from bank (if any)

Of course, muv is a one-stop Car Selling Center where we will handle all the paperwork, documentation and ownership transfer for you.

muvone is a platform where we handle the financing, insurance and ownership transfer for you to obtain your dream car, as we want you to buy the car with peace of mind! Also, we provide a 180-points inspection report of the car to let you understand the health of your car.

Yes! Just bring your car to us for a FREE valuation. Or you can check your car estimated selling price instantly at our website too!

Yes, of course! You are always welcome to our office in Seksyen 13,Petaling Jaya, Selangor from Monday to Friday (9am to 5pm), Saturday and Sunday (10am to 5pm) for car viewing before you make a booking. You could also submit your interest via our website and our concierge will get in touch with you within 24 hours to assist you further for the car viewing.

You may contact our customer service at 1700-81-4880 or WhatsApp us at +60182088089 to enquire more or walk-in to our office and make a booking over the counter.

Prepare your documents and include the following details in the email:

• Your contact number
• Loan amount
• Loan tenure (in years)

Then, send the documents to booking@muvmarketplace.com.my or WhatsApp us at +60182088089

Documents required are

For Individual

• Copy of IC
• Copy of Driving License
• 3 months payslip
• 3 months bank statement
• EPF Statement

Sole Proprietor/Partnership

• Copy of proprietor / partner(s) NRIC who sign the HP documents
• Copy of Business Registration (BR)
• Copy of BR Renewal (Borang D/E)
• Saving/Current Account statements reflecting 3 months declared income
• Latest Income Tax statement with proof of tax payment

Private / Public Companies

• Copy of Guarantor(s) NRIC
• Copy of Certificate of Incorporation (Form 9), Form 24 & Form 49
• Copy of Memorandum of Articles
• Board of Directors’ Resolution for Acceptance
• Current Account statements reflecting 3 months declared income
• Latest 1 year financial statement

No, the maximum loan allowance is 90% of the car price.

Unfortunately, no.

The price shown is the car price which excludes muv service fee, road tax and insurance premium.

muv service fee is inclusive of a 180 points inspection report, Puspakom inspection fee, paperwork, ownership transfer, financing assistance and our professional services to provide you a hassle free car buying experience at RM900.

Payment options are as follows: 

i. Cash to be paid over the counter at office 

ii. Bank transfer to MUV Marketplace Sdn Bhd - Maybank Account No: 514561325827 

iii. Cheque (made payable to “MUV Marketplace Sdn Bhd”) and bank in into account MUV Marketplace Sdn Bhd - Maybank Account No: 514561325827

Then, send the proof of payment to our concierge.

The booking fee paid will be fully forfeited.

The car will be ready in 5 working days upon the down payment clearance.

a. Internal Parts 

b. External Parts 

c. Gear Box 

d. ECM 

e. ECU 

Please ask our concierge for more details.

It is 12 months effective from the car registration date.

Send in your details to httpw://www.muv-x.com/insure and our customer service team will speak to you to assist you with the application process.

Motor vehicle insurance is purchased to ensure your motor vehicle’s value is covered fully/partially for compensation in the event of an accident/disaster.

Yes. It is mandatory under the Motor Vehicle Act to get your motor vehicle is insured as soon as you purchase it.

It is very important to purchase a comprehensive motor vehicle insurance policy so that your motor vehicle would be fully/partially covered in the event of accident claims either/both by 3rd party or/and own damage as per stated in the policy. For coverage beyond your basic comprehensive motor vehicle insurance policy, you can choose to purchase an extension of insurance coverage on top of your existing policy.

Yes, but this is up to insurers’ discretion  we also provide Personal Accident insurance coverage, House Owner/Holder insurance coverage and Medical insurance coverage.

Send in your details to httpw://www.muv-x.com/finance and our customer service team will speak to you to assist you with the application process.

You can also prepare your documents and include the following details:
Your contact number
Loan amount
Loan tenure (in years)

Then, send the documents to booking@muvmarketplace.com.my or WhatsApp us at +60182088089

Documents required are: -
For Individual:
Copy of IC
Copy of Driving License
3 months payslip
3 months bank statement
Latest EPF Statement
 
Sole Proprietor/Partnership:
Copy of proprietor / partner(s) NRIC who sign the HP documents
Copy of Business Registration (BR)
Copy of BR Renewal (Borang D/E)
Saving/Current Account statements reflecting 3 months declared income
Latest Income Tax statement with proof of tax payment
 
Private / Public Companies:
Copy of Guarantor(s) NRIC
Copy of Certificate of Incorporation (Form 9), Form 24 & Form 49
Copy of Memorandum of Articles
Board of Directors’ Resolution for Acceptance
Current Account statements reflecting 3 months declared income
Latest 1 year financial statement

Both are similar, where you would need to submit documents and fill up application forms. But with pre-qualified financing, you can apply for financing BEFORE you shop for a car! Making the process of buying a car much faster, and for you to know the vehicle price range in which you can afford.

You should receive an update regarding your application within 24-48 hours if your documents are complete.

Of course, muvis a one-stop Car Selling Center where we will handle all the paperwork, and documentation for you.

Unfortunately no, it is not allowed via the current Hire Purchase Act. Maximum Margin Of Finance is 90 % with a 10% down payment is necessary.

Unfortunately, no.

It is a comprehensive 183-point inspection conducted by muv to let you know the health of the vehicle.

The owner of the vehicle would like to retain the registration number and an interim number (Interchange Number) will be provided by JPJ.

This means the seller has uploaded a digital copy of the vehicle’s Car Registration Card for muv’s verification.

“Asking Price” is the price in which you will consider selling your vehicle at. On muvbid someone can bid for your vehicle lower or above your set “Asking Price”. You have a choice of accepting any of the bids at any time, in which upon accepting the listing will end.

“BUY IT NOW” price is the price in which you will accept selling your vehicle immediately. Upon selection of this option, the Buyer is in agreement to pay this set “BUY IT NOW” price and the listing ends immediately.

You would need to regsiter as a dealer with us before you can start bidding for vehicle(s).

In order to place a bid on muvbid, you must be a registerd dealer with MUV. For futher infomation, please contact our customer service team.

The seller of the vehicle will only surrender the vehicle to a muv branch only after bid acceptance. You may place a bid and view the vehicle later, if you’re not happy with the vehicle, you may cancel the deal and the Bid Ticket will be returned to your account.

Yes, only for selected vehicles. Feel free to ask our Customer Service on how to get financing to purchase your vehicle or click here.

When applying for financing, please ensure that all your documents are prepared and include the following details in the email:

• Your contact number

• Loan amount

• Loan tenure (in years)

Then, send the documents to hello@muv-x.com or WhatsApp us at +60182088089

Documents required are: -

For Individual

• Copy of IC

• Copy of Driving License

• 3 months payslip

• 3 months bank statement

• EPF Statement

 Sole Proprietor/Partnership

• Copy of proprietor / partner(s) NRIC who sign the HP documents

• Copy of Business Registration (BR)

• Copy of BR Renewal (Borang D/E)

• Saving/Current Account statements reflecting 3 months declared income

• Latest Income Tax statement with proof of tax payment

 Private / Public Companies

• Copy of Guarantor(s) NRIC

• Copy of Certificate of Incorporation (Form 9), Form 24 & Form 49

• Copy of Memorandum of Articles

• Board of Directors’ Resolution for Acceptance

• Current Account statements reflecting 3 months declared income

• Latest 1 year financial statement

The above documents must be provided to muv within two (2) days of signing of the Buyer’s Order.

RM350 will be charged separately as Hire Purchase financing processing charges whether the application is approved or rejected.

In order to avoid this, you may apply for a pre-approved financing from muvhp here.

The application documents will be furnished for your collection within two (2) working days after singing of the Buyer’s Order.

This is a contract of sale and purchase between Buyer and muv for the said relevant vehicle.

Yes, you can.

This is the very first bid to be placed for the vehicle where Buyer can bid for a price greater or lesser than that of the ‘Asking Price” listed by the Seller.

Bid Price is the cost of the vehicle only and excludes Road Tax and Insurance, which will be separately quoted during acceptance of the vehicle.

The value of your Bid Ticket will be used as a service fee for the entire process required to process the transaction of your vehicle. You will need to pay a further RM300 for vehicle ownership transfer fees (paid to JPJ and for your vehicle's roadworthiness inspection at Puspakom)

An additional RM350 will be required for Hire Purchase financing processing via muv's panel of hire purchase providers.

Effective 1 March 2020, a 6% Sales & Service Tax (SST); RM36 will be charged onto your Bid Ticket as stipulated by the Federal Government of Malaysia on 23 December 2019.

This is a price set by the Seller that once the button is clicked on, or when the bid price reaches the set amount, the bidding will cease and the said vehicle will be deemed as sold to the Buyer who clicked on the button or bidded at or over the set price.

Yes, RM900 will be charged separately for ownership transfer (paid to JPJ and for your vehicles' roadworthiness inspection at Puspakom), a 180 points inspection report, paperwork, financing assistance and our professional services to provide you a hassle free car buying experience.